When a winning bidder flakes, an item misses reserve, or a walk-in buyer wants something now — the deal doesn't have to die. Second Chance Offers and Hand Sell let you close any deal, before, during, or after the auction.
Three of the most common revenue losses in auction are the non-paying winner (who ties up your inventory and walks away), the lot that misses its reserve by a narrow margin, and the walk-in buyer who sees something on your floor and wants to buy it now — but it's not in any active auction. Most platforms force you to re-list, re-catalog, or fake an auction to handle these cases.
Selling Lane's Second Chance Offer (the marketing name) and Hand Sell (the in-product term) is your built-in deal desk. One click in your CRM lets you sell any lot — active, passed, or unsold — to any registered buyer at any agreed price. The system calculates the buyer's premium and taxes automatically, generates the invoice, and closes the deal.
The feature handles all three scenarios: runner-up offers when the high bidder doesn't pay; after-sale negotiations when a passed lot can be salvaged at a lower price; and parking-lot deals when a buyer walks in and wants to buy something outside the auction flow entirely. We built it clerk-proof — no editing database tables, no voiding invoices manually.
When a winner doesn't pay, immediately offer the lot to the runner-up at their last bid price. Close the deal before either party moves on.
When a lot misses reserve by a small margin, offer it directly to the high bidder at a negotiated price — consignor agreement dependent.
A buyer walks in, sees an item, wants it now. Hand Sell creates an invoice and takes payment in seconds — no fake auction needed.
Find the buyer in your CRM, click "Hand Sell," set the price, and the platform does the rest — invoice, premium calc, taxes, payment.
Offer at the runner-up's last bid, the agreed walk-in price, or any negotiated amount. The platform handles the rest regardless of price.
Every Hand Sell — second chance, after-sale, or walk-in — is logged in the buyer's CRM profile alongside their auction bid history.
Find any lot in the dashboard — active, passed, or unsold. The runner-up offer flow opens automatically when a winner fails to pay or a lot misses reserve.
One button overrides the standard auction logic and opens the deal desk. Use it for runner-up offers, after-sale negotiations, or walk-in buyers.
Search any registered user in your CRM, or pick from the lot's bid history. New walk-in customers register on the spot.
Enter the agreed hammer price. The system calculates buyer's premium and taxes automatically, generates the invoice, and sends it. Payment closes the deal.
CRM profiles show runner-up bid history across all auctions.
Prevent non-payment with upfront card verification.
Second chance deals generate invoices automatically.
Handle disputes alongside second chance recovery.
See the complete list of everything in Selling Lane.