Built-In Auction Arbitration: Save the Deal, Don’t Kill It

Disputes happen. Missing keys, photos don’t match description, or a “misunderstanding” about condition. How you handle them determines if you keep the $17,000 sale or lose the customer forever. Auction Arbitration software is the key.

The “He Said, She Said” Nightmare

In the old days, a post-auction dispute meant endless email chains, angry phone calls, and often a full refund just to make the noise stop. That is a waste of time and a loss of profit.

You need a system that allows for Instant Partial Adjustments.

If a buyer complains that a second set of keys is missing, you shouldn’t have to void the invoice and start over. You should be able to instantly knock $100 off the hammer price, log the reason, and keep the remaining $16,900 secure in your bank account.

See It In Action: Fix an Auction Arbitration Dispute in 60 Seconds

Watch how we take a $17,000 vehicle sale with a dispute (missing keys) and instantly resolve it with a price adjustment. No calculators, no voided invoices, just a clean resolution.

Why Selling Lane Auction Arbitration Wins

• One-Click “Price Chopping”: As shown in the video, you don’t need to recalculate taxes or fees manually. You simply enter the “Kickback” amount (e.g., $100), and the software automatically adjusts the final invoice total.

• The Audit Trail (CYA): Every adjustment requires a note. When you look back at your reports next month, you won’t wonder why that car sold for less. You’ll see exactly: “Adjusted -$100 due to missing second key.” Transparency protects you and your consignors.

• Prevent Chargebacks: By offering a quick, documented resolution inside the platform, you drastically reduce the risk of a buyer filing a credit card dispute. You fixed it, you logged it, they paid it. Case closed.

• Keep the Sale Alive: The goal of arbitration isn’t to be “right”; it’s to get paid. This feature gives your team the power to make small concessions to save big deals.

Perfect For:

• Auto Auctions: (Where “minor scratches” cause major drama)

• Equipment Sales: (Undisclosed wear and tear)

• High-Volume Liquidations: (When you don’t have time to argue over $20)

Stop Arguing. Start Solving.

Don’t let a small complaint ruin a big payday. Switch to Selling Lane and turn disputes into closed deals.