Built-In Auction Arbitration | Resolve Disputes | Build Trust

It’s the process used to resolve disputes between buyers and sellers after an auction transaction, especially in cases involving misrepresentation, undisclosed damage, or disagreement over the condition of an item (commonly vehicles or machinery). When arbitration is allowed, a neutral third party—often the auction company—reviews the claim and decides whether a refund, repair, or cancellation is warranted. It serves as a safeguard to protect both buyers and sellers by ensuring fair outcomes and maintaining trust in the auction process.

With Selling Lane, arbitration is fast, flexible, and fully documented. Just click the “Arbitrate” button, adjust the sale price or deny the request, and add your reason — it’s that simple. Every decision is automatically logged by the system, even if the deal is later archived, so you always have a clear, trackable record for accountability and compliance.